Privacy Policy

Information we collect

When you open and use a CosmoBet account we record identifying details such as your name, date of birth, address, and contact information, together with the documents you submit to satisfy verification and licensing checks.

We also log transactional and behavioural data — deposits, withdrawals, wagers, login times, device identifiers, and IP addresses — that the platform needs in order to function and to meet our regulatory duties under the Curacao Gaming Control Board licence OGL/2024/1798/1048.

How your information is used

The primary purpose of processing is to run your account: crediting balances, settling bets, handling payouts, and responding to the support requests you raise with us.

Certain processing is required by law, including age verification, anti-money-laundering monitoring, and fraud prevention, and we may share limited data with regulators, payment providers, and identity partners to fulfil those obligations.

With your agreement we may send promotions and product updates; these are optional and you can withdraw consent at any time from your notification settings.

Storage, security, and retention

CosmoBet applies encryption in transit, access controls, and continuous monitoring to protect the data entrusted to us against loss or unauthorised access.

We keep records only for as long as your account remains active and for any further period demanded by financial, licensing, or legal-retention rules, after which the information is securely deleted or anonymised.

Your rights and cookies

As a UK user you may ask to access, correct, port, restrict, or erase your personal data, and you can lodge a complaint with the Information Commissioner's Office if you are unhappy with how a request was handled.

Our website uses cookies and similar technologies to remember preferences, keep sessions secure, and measure performance; you can manage non-essential cookies through the banner shown on your first visit.